Avis FleetBlog


Curb fuel fraud with effective fleet management

As South Africans come to terms with an unprecedented fuel price hike, Fleet Managers are wondering how they can save money. Fuel is the biggest expense for most fleet companies and by targeting fuel fraud and abuse, you can make massive savings that can contribute to your bottom line.

Common ways in which fuel fraud is committed:

  • Siphoning where criminals use a mechanical pump to draw out fuel from a vehicle’s tank.
  • Inflated fuel card transactions where a driver requests an amount of petrol e.g. 200 litres and then asks for an additional amount to be added e.g. 50 litres. This amount is added manually (depending on the processing equipment) and the cash value of the 50 litres is taken from the cash drawer and is often split between the driver, pump attendant and cashier.
  • Cloned fuel cards where fuel cards are illegally copied so they can be used on other vehicles with the charges going to the owner of the original fuel card.
  • Side fueling where a vehicle tank and a container on the side are filled at the same time and billed to the customer as a single transaction.
  • Multiple pump transactions consist of cashiers combining multiple pumps to be charged to a single fuel card transaction. The cash obtained from other pumps can be shared among the cardholder, pump attendant and cashier.
  • Continuous pump action where a driver fills up and uses cash to pay for a transaction then leaves, and the pump is kept active for the next vehicle that also fills up. The driver of the second vehicle is charged for both transactions.
  • Multiple vehicle fills (similar to previous) can be charged as a single transaction. A driver can unwittingly be overcharged, or drivers could also be working together with petrol attendants and/or cashiers.
  • Manual transactions – vehicle at fuel station can happen when an automatic transaction fails due to a card or system “failure” and a manual transaction is generated. The litres on the manual transaction are inflated and the cash value is removed from the cash drawer and split between the fraudsters.
  • Manual transactions – vehicle not at fuel station where fuel card details are retained from a manual transaction so they can be used later for more transactions. Or multiple slips can also be generated at the same time to be used for more transactions when the vehicle has left the fuel station.
  • Tampering with pump calibration where the fraudsters tamper with fuel pumps to give an inaccurate reading on the pump. For example, the pump may be billing for 10 litres but only dispensing eight.
  • Private vehicle fills on a company fuel card when an employee fills up an unauthorised vehicle and the registration number on the fuel card will not match. But this information can be manipulated to make it look like he has filled the company vehicle.
  • Convenience store purchases/car washes consist of criminals making purchases at the store or car washes that can be illicitly added to the fuel or oil spend and end up on the company fuel card.

Intelligent Fuel Management helps Fleet Managers to counteract fraud by managing every fuel transaction and sending updates and alerts on fuel spend.

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